After You Schedule: Home Inspection FAQs

You have four options:

• Online (credit/debit): easiest — link is in your confirmation email. A 3% convenience fee applies.
• Check: hand it to the inspector at the appointment.
• Cash: hand it to the inspector at the appointment.
• Pay at Close (Flex Fund): $50 fee, due within 60 days of closing. See the Flex Fund details below.

Check your spam or junk folder first — and search your inbox for [email protected], which is the address it comes from. If it’s still not there, reply to your booking text and we’ll resend it right away.

Payment is due before your report is released. You can pay any time before the inspection or the same day — just make sure it’s settled before you need access to the report.

Flex Fund lets you pay your inspection bill at closing instead of upfront. A few things to know:

• You add it yourself from the payment link in your confirmation or reminder email — choose “Pay at Close” instead of credit/debit. Our office can’t add it for you after the inspection.
• There’s a $50 Pay-at-Close fee.
• Flex Fund is provided by Guardian. You’ll need to sign Guardian’s Pay-at-Close agreement (in addition to ours) and put a credit card on file.
• If the sale doesn’t close within 60 days, Guardian charges the card on file.
• Guardian will need closing details from you or your realtor so they can send the invoice to the closing attorney/title company.

Yes. Reply to your booking text or email us with the property address, and we’ll send a receipt to the email on file.

• Single-family home: about 3 hours on-site
• Condo: about 1.5 hours on-site

Larger homes or added services (sewer, mold, radon, thermography) may take longer.

You don’t have to be — but you’re welcome to. Most buyers come for the last 30 minutes so the inspector can walk them through the findings in person. If you can’t make it, we’ll still send the full report.

Typically through a lockbox code from your real estate agent. Please make sure your agent has texted us the code before the appointment, or that the inspector knows where to find the key.

Yes. Water, electricity, and gas all need to be on for a complete inspection. If a breaker or main valve is off, please have it turned on before we arrive — otherwise we will not be able to test those systems and you’d need to schedule an additional appointment to complete the inspection. The fee is $215.

No. For safety and liability reasons, our inspectors don’t turn on breakers, the main water meter, or gas valves. Utilities must be live before we arrive. If something needs to be activated, please coordinate with the seller, listing agent, or utility company in advance.

Let us know as soon as you can. If the property isn’t accessible at the scheduled time, we’ll need to reschedule — and our standard cancellation policy may apply.

Reports are delivered within 24 hours of the inspection — usually the same evening. You’ll get an email with the report link.

Radon is a 48-hour test, so results are typically available 2–3 days after the inspection. We’ll email them as soon as the lab returns the data.

Usually 1–3 business days. We overnight the samples to the lab via FedEx and email you the results as soon as they come back.

Occasionally FedEx delays a package. If that happens, we’ll reach out and offer your choice of either a refund for the mold service or a free re-test.

Yes — we keep your inspection reports on file. Reply to your text or email the office with the property address and approximate inspection date, and we’ll resend the report to the email on file.

Check your spam or junk folder first, and search your inbox for [email protected]. Still missing? Reply to your booking text and we’ll resend the link.

Before you can view the report, the inspection agreement has to be signed and payment completed. Once both are done, the link unlocks. We’ll resend the agreement if you didn’t receive it.

Yes — your agent automatically receives a copy of the report. If you haven’t given us their info, just text us your agent’s email and we’ll send it over.

Just reply to your booking text or email with your preferred new date and time. We’ll confirm availability and send an updated confirmation.

We need at least 24 hours’ notice to reschedule or cancel without a fee.

• Less than 24 hours’ notice: $215 late-cancellation/reschedule fee
• Same-day no-show or no access: full inspection fee may apply

Life happens — call us as soon as you know there’s a conflict and we’ll do our best to work with you.

Yes — up until the day of the inspection. Just reply to your booking text. Common add-ons:

• Sewer scope — camera inspection of the main sewer line
• Mold testing — $225 for the first 1,000 sq ft, +$100 for each additional 1,000 sq ft tested
• Radon testing — 48-hour test, results follow the report
• Thermography — infrared scan for hidden moisture and energy issues
• Septic line inspection

Yes, as long as you let us know before the inspection starts. We’ll update your invoice and send a revised payment link.

Sewer scope: we run a camera through the main sewer line from the house to the tap/connection.

Septic line inspection: covers the line from the house to the tank — not the tank itself. If you need a full septic tank inspection, ask and we’ll refer you.

If we can’t access a tie-in or clean-out, we may not be able to complete the scope — in that case we’ll refund that portion.

Absolutely. Reply to your booking text with your question or a good time to talk, and we’ll have your inspector call you back. Most inspectors return calls within one business day.

To protect your privacy, our inspectors only discuss the report with you (our client) and your realtor.

We can answer questions from the seller or their agent only with your written permission. Just text or email us a quick note and we’ll be happy to coordinate.

HomeBinder is a free moving assistant we provide to all our clients. It organizes your inspection report, stores your warranty/policy documents, and helps with home maintenance reminders.

It’s a separate service from your Complete Protection warranty — but your warranty policy will also live in HomeBinder so you can find it later.

It’s not a scam — the email is real. Set up your account at pages.homebinder.com.

Talk to your real estate agent first. They can help you decide what to negotiate, request repairs on, or follow up with a specialist (electrician, plumber, roofer, etc.). We’re happy to clarify any finding in the report — just call or text.

Yes. After the seller completes repairs from your report, we’ll come back to verify the work.

Note: reinspections cover seller-made repairs only — not upgrades or remodels you do after closing.

Pricing scales with the number of items being verified:

• Free reinspections (1–10 items): we fit these into the inspector’s day, so we don’t book a set appointment time.
• Paid reinspections: we’ll schedule a specific appointment time, just like the original inspection.

Yes. You have 60 days from your original inspection to use a free reinspection.

Repair Pricer is a third-party service that takes your inspection report and produces a contractor-grade cost estimate for every repair item — so you and your agent can negotiate from real numbers instead of guesses.

A preview estimate with an approximate cost range for total repairs is sent to your realtor within 6–12 hours of the inspection.

From there, your realtor can either order the full Repair Pricer report directly, or forward the preview to you so you can order it yourself.

Yes. If we can’t complete a service due to no fault of yours — for example, a sewer scope when there’s no accessible tie-in, or a system that couldn’t be tested because access was blocked — we refund that portion of your payment.

Approved refunds are processed within 3–5 business days back to the original payment method.

Reply to your booking text or email the office with the property address and we’ll let you know exactly where your refund is in the process.

Yes. Your inspection comes with warranty coverage through Complete Protection, our warranty partner. Full coverage details are on our website at our warranty guide.

Complete Protection will email you directly within a couple of days of your inspection — they already have your name and the property address from us.

If you don’t see it, check spam, then reach out to Complete Protection directly — they have your info on file. Your policy is also stored in your HomeBinder account for later access.

Claims are handled directly by Complete Protection (the warranty provider). The fastest path:

• Open your Complete Protection welcome email or your HomeBinder account to find the policy.
• Follow the claim instructions provided there.

If you can’t find the info, text or email our office and we’ll point you to the right contact.

Yes — most full home inspections come with a complimentary warranty. Details are included with your report and HomeBinder access.

Yes. If someone you refer books a full home inspection, both of you can be eligible for a discount. Ask us when you book or text us your referral’s name.

Communications from us come from your booking confirmation thread, our office number, or an @allypropertyinspections.com email. If anything ever looks off, call our office directly to confirm before clicking links.